Most parts are accepted for return with limited exceptions.

To start a return, contact support@mmtoolparts.com or call (801) 485-8200 with your order number.

Refunds are issued after the returned item is received and processed by our warehouse. Please allow additional time for your bank or credit card provider to post the refund to your account.

For further information, view our full refund policy here.

Use the Parts Lookup tool to search for your tool make and model, then reference the parts schematic diagram to find your specific part number.

Parts diagrams are the most accurate way to determine the correct part number to be ordered for repair.

An order confirmation email is sent immediately when your order is placed. Additional shipping details with tracking information will be sent once your order is processed by our warehouse.

Please note: For specialty parts not stocked in our local warehouse, these items must be sourced from the manufacturer and typically ship within 10-14 days.

If you believe you have placed an order but you did not receive a confirmation email, check your spam/junk folder, then please reach out to support@mmtoolparts.com for verification.

Orders may be canceled at any time before they are shipped and will be refunded in full at the time of cancellation.

To cancel your order, please reach out to support@mmtoolparts.com with your order number and a request to cancel.

Orders that have already shipped may not be canceled and are subject to our return policy which can be found here.

Delivery timeframes begin when an order is shipped - not upon order placement.

A shipping confirmation email with tracking information will be sent immediately upon order shipment.

Please note: For specialty parts not stocked in our local warehouse, these items must be sourced from the manufacturer and typically ship within 10-14 days.

While we maintain an extensive inventory of parts and products, our website does not display real-time inventory levels. Some specialty or hard-to-find items are stocked by the manufacturer and must be sourced after your order is placed, which may add approximately 10-14 business days to the delivery timeline.

If you'd like to verify availability, confirm stock status, or request an estimated shipping timeframe, please contact support@mmtoolparts.com and include the part number you're inquiring about. Our team will be happy to assist you.

Due to unforeseen demand or production delays, manufacturers will occasionally place items on factory backorder. This means that the item is not presently available and cannot be procured from the manufacturer until that backorder releases. Manufacturers may place items on backorder without advance notice, and may or may not provide estimated release dates for those backorders.

If you believe your item is on backorder, please reach out to support@mmtoolparts.com with your part number and/or order number and we will do our best to provide an estimated date of availability.

We maintain an extensive catalog of parts from our trusted manufacturing partners, but availability is ultimately determined by the manufacturer. While some parts are occasionally discontinued, many are replaced with newer or revised part numbers.

If a part has been discontinued, it is often replaced with an updated or revised part number. For the most accurate and up-to-date information, we recommend referencing the parts schematic diagram for your specific make and model, as these diagrams reflect the latest manufacturer part numbers and substitutions.

We are proud to be a global distributor, and can ship nearly everywhere in the world.

We are happy to establish net-30 accounts for corporations, government purchasers, or high-volume purchasers. Please call toll-free at (801) 485-8200 for a credit application or for more information on net-30 account creation.